Privacy Policy
Effective Date: 2025-06-02
AdaptStore ("we", "our", "us") is committed to safeguarding the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
1. Information We Collect
We collect personal information to provide and improve our services. This includes:
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Personal Information: Name, email address, shipping address, and phone number, collected during account creation and checkout.
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Device Information: IP address, browser type, and operating system, collected automatically when you visit our website.
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Usage Data: Pages visited, time spent on pages, and other analytical data collected via cookies and similar technologies.
2. How We Use Your Information
Your information is used to:
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Process and fulfill orders.
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Communicate with you regarding your orders or inquiries.
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Improve our website and services.
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Send promotional emails, if you have opted in.
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Comply with legal obligations.
3. Legal Basis and Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this policy.
We rely on implied consent for the collection and use of personal information necessary to fulfill your orders and deliver services. Where legally required, we will request your explicit consent, such as for marketing communications.
You may withdraw your consent at any time by contacting us (see Section 9), subject to legal or contractual restrictions.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
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Service Providers: Third parties that assist in operating our website, processing payments (e.g., Stripe), and delivering orders.
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Legal Requirements: When required by law or to protect our legal rights.
Some of our service providers may store or process your information outside of Canada. In such cases, your information may be subject to the laws of those jurisdictions.
5. Data Storage, Retention, and Security
Your data is stored on secure servers hosted by BigCommerce. We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When information is no longer needed, it is securely deleted or anonymized.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. Cookies help us:
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Remember your preferences
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Analyze website performance
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Improve site functionality and marketing efforts
When you visit our site, you will see a cookie consent banner that allows you to manage your preferences. You can choose which categories of cookies you want to enable or disable. Essential cookies required for site functionality cannot be turned off.
You may also manage or disable cookies through your browser settings. However, doing so may limit certain features of our website.
7. Your Rights
Under Canadian privacy laws, you have the right to:
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Access the personal information we hold about you.
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Request corrections to your personal information.
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Withdraw consent for certain uses of your information.
We will respond to all access and correction requests within 30 days, as required by law. To exercise these rights, please contact us using the information in Section 9.
8. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such data has been collected, we will delete it promptly.
9. Accountability and Contact Us
We have designated a Privacy Officer responsible for ensuring compliance with applicable privacy laws.
For questions, concerns, or to exercise your privacy rights, please contact:
Privacy Officer
Alberta AdaptAbilities Association
3697 Mill Woods Rd NW #300
Edmonton, AB T6K 3L6
Phone: (780) 431-8446
Email: ecommerce@adaptabilities.ca
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the site after such changes constitutes your acceptance of the revised policy.